1-805-484-2992
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New chillers, temperature control units and accessories are warranted against defects in material and workmanship under normal use and service, for the period printed on the order acknowledgement for that unit. The manufacturer's standard warranty terms apply, and we handle a claim with you from the first report through inspection, paperwork and the final remedy, so there is one phone number to call.
The remedy is repair or replacement of the defective part, at the manufacturer's option. A repair is offered first where it is practical; where it is not, a replacement part or assembly is supplied. What the acknowledgement lists - parts, and labor where it says so - is what is covered. Lost production and consequential loss are not.
When the Clock Starts
The period runs from the ship date unless the acknowledgement states a different start. If a unit will sit in its crate for months before start-up, tell us when you order so the dates can be set to suit. A repaired or replaced part carries what is left of the original period, not a fresh one.
Application and Operating Conditions
A chiller is warranted for the duty it was sold for. The heat load, leaving fluid temperature, flow, fluid and ambient or condenser-water conditions on the order define that duty. Running the unit colder than its rated minimum without the right glycol mix, starving it of flow, or operating an air-cooled unit outside its stated ambient range can damage the evaporator or compressor in ways the warranty does not cover.
Processes change. If a setpoint drops, a fluid is switched, machines are added to the loop or the unit is moved outdoors, call before the change goes live. Often the existing chiller is fine and we will confirm it in writing; sometimes a glycol change, a flow correction or a cold-weather option protects both the equipment and the coverage.
Exclusions
The warranty does not apply to damage from operation outside the conditions stated on the order, from freezing, from loss of flow, from incorrect or unstable supply voltage, from poor water quality or the wrong fluid, or from refrigerant work by anyone not qualified to do it.
Nor does it apply to consumables such as filters, fuses and seals, to equipment altered without written agreement, or to damage caused by faulty installation, start-up or upkeep.
Failures We See That Are Not Defects
- A frozen evaporator on a loop set below freezing with plain water or a weak glycol mix. The plates split from the inside, and the cause is plain as soon as the fluid is tested.
- Compressor damage from short cycling on a chiller far larger than its load, or from repeated restarts on a nuisance trip that was never investigated.
- High head pressure trips from a condenser coil packed with dust, lint or cottonwood, or from an air-cooled unit boxed in where it rebreathes its own discharge air.
- Pump seal and impeller wear from running a reservoir low, or from grit in an unfiltered open loop.
- Burned contactors and motors after a phase loss or low voltage on the supply.
Not Sure Whether It Is Covered?
Ask before it turns into a claim. A short call with the model and serial number in front of you settles most questions on the spot: 1-805-484-2992.
Installation and Maintenance
Coverage assumes ordinary good practice: the unit level and on a firm base, clearances kept open around the condenser, piping sized for the rated flow and supported so it does not hang on the connections, the loop filled with the specified fluid and vented, and power wired to the nameplate through a properly sized disconnect.
Keep a simple log. The start-up date, fluid type and concentration, setpoint, and the pressures and temperatures on the first good day of running make any later question quicker to answer - and often show that a suspected defect is an operating fix.
Making a Claim
Send the model and serial number from the nameplate, the order reference, a description of the fault, any alarm shown on the controller, and the operating conditions when it happened. Photos help, especially of the controller display, the condenser coil and any visible damage.
Do not ship anything back without authorization. We will tell you whether the fault can be diagnosed on site or by phone, or whether a part needs to come back, and send return instructions if it does. Unauthorized returns may be refused, and their freight is not covered.
What Happens After You Call
The claim is weighed against the order conditions and the evidence. Where a defect is covered, we arrange the part or repair and keep you posted on timing. Where the evidence points to an operating condition - freezing, fouling, power quality - we say so directly, explain what would prevent a repeat, and can quote the repair either way. A claim that is declined still comes with a clear reason and a next step.
Parts Supplied Under Warranty
A part supplied to settle a warranty claim is covered for the remainder of the original period. Fitting non-original parts does not cancel coverage on the rest of the unit, but damage those parts cause is not covered - a mismatched contactor or the wrong expansion valve can take a good compressor with it.
When you call about a unit that has been in service for years, the model and serial number from the nameplate are the fastest way to the exact build record, including refrigerant, voltage and options.
Limitations
Repair or replacement of the defective part is the exclusive remedy under the warranty. To the extent the law allows, no other warranty applies, express or implied, including any implied warranty of merchantability or of fitness for a purpose beyond the duty stated on the order. Liability is limited to the purchase price of the equipment and does not extend to downtime, lost product or production, or incidental or consequential damages of any kind.
Coverage belongs to the original purchaser and does not transfer unless the order acknowledgement says it does. Where this page and the acknowledgement differ, the acknowledgement governs.
